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125 W. Main Street Sun Prairie, WI 53590   608.837.5500

Customers Urged To Arrange For Payment

One of the advantages of being a locally owned, not-for-profit utility is the ability to work directly with customers in the community – and for Sun Prairie Utilities, that means keeping the lights and heat on for individuals and families on tight budgets.

 

Throughout the year, utility employees can help customers make arrangements to catch up on late payments. But now as winter comes to an end, it’s especially important that customers contact the utility to avoid disconnection.

 

In Wisconsin, electric utilities have strict guidelines for disconnection of  service from Nov. 1 to April 15 during the cold winter months. However, utilities may issue final disconnection notices after April 15.

 

“We understand that some of our customers face situations that make it difficult to pay the bills. We’d much rather work with our customers to find a solution than disconnect service,” said Dave Euclide, Customer Service Manager. “It starts with making a phone call or stopping by our office.”

 

Customers may call the utility’s business office at 837-5500 or visit the utility office at 125 West Main Street from 8 a.m. to 4:30 p.m. Monday through Friday.

 

The Wisconsin Home Energy Assistance Program (WHEAP) provides assistance for heating costs, electric costs and energy crisis situations to approximately 225,000 Wisconsin households annually. Households must meet income and other requirements to qualify for a one-time heat or electric payment between Oct. 1 and May 15, or as long as funding is available. Call Energy Services of Dane County at 267-8601 for assistance and more information.


Posted on Friday, Mar 01, 2013

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