In Wisconsin, electric utilities have not been able to disconnect service throughout the COVID-19 pandemic, over 17 months. Many customers have been adversely affected due to their circumstance and have accumulated high utility account balances. SPU urges any customer with a past due utility account balance to contact the SPU Business Office at 608-837-5500 and communicate their repayment plan.
There are resources available for financial assistance for past due rent or utilities. Customers should contact the following agencies to see if there is any help available to them:
Energy Services of Dane County 608-333-0333
Joining Forces for Families/ Sunshine Place 608-825-3225
Tenant Resource Center of Dane County 608-257-0006
Community Action Coalition for South Central Wisconsin 608-246-4730
It is anticipated that the Public Service Commission of Wisconsin will again permit residential service disconnections this spring. SPU wishes to engage now with any and all customers who are past due to minimize potential service disconnections. Customers should call the SPU Business Office at 608-837-5500 from 8 a.m. to 4:30 p.m. Monday through Friday. As we look forward to warmer weather and Spring, it is especially important that customers contact the utility now to avoid disconnection later.