On June 11, 2020, the Public Service Commision of Wisconsin (PSCW) announced that they will cancel the disconnection moratorium on July 15, 2020. Sun Prairie Utilities will resume service disconnections as allowed on or after July 25. SPU urges it's customers who have a past due balance to contact SPU as soon as possible to discuss payment options. SPU also suggests customers who have been adversely affected by the COVID health emergency to contact Energy Services of Dane County at 333-0333, and the Sunshine Place/ Joining Forces for Families at 825-3225 to request available assistance.
SPU had identified at the end of March, 2020, over 270 customer accounts who would have been disconnected for no payment on April 16 without the PSCW moratorium. Many customers lost income due to the Safer at Home order earlier this year and so even more customers have accumulated arrearages. SPU will discuss payment options with customers based on the individual's circumstance. PSCW anticipate all normal service disconnection rules will be back in place August 15. Contact the SPU office at 837-5500 to discuss repayment options.
SPU has not been assessing any late fees through the COVID emergency. The PSCW also will allow late penalties to again be assessed to all past due accounts as of July 15. SPU will follow suit and resume assessing late penalties later this year.