One of the advantages of being a locally owned, not-for-profit utility is the ability to work directly with customers in the community. Throughout the year, utility employees can help customers catch up on late payments. But as winter comes to an end, it’s especially important that customers contact the utility to avoid disconnection.
In Wisconsin, electric utilities may not disconnect service from Nov. 1 to April 15 during the cold winter months. However, utilities may issue service disconnection orders after April 15.Customers may call the SPU Business Office at 837-5500 or visit the utility office at 125 W. Main Street from 8 a.m. to 4:30 p.m. Monday through Friday to see if they qualify for payment arrangements.
The Wisconsin Home Energy Assistance Program (WHEAP) provides assistance for heating costs, electric costs and energy crisis situations to approximately 225,000 Wisconsin households annually. Households must meet income and other requirements to qualify for a one-time heat or electric payment between Oct. 1 and May 15, or as long as funding is available. Go to www.homeenergyplus.wi.gov or call 1-866-HEATWIS (432-8947) or for more information.